Good app, it works - but beware

The work is real and the money is real. If you complete jobs, you will get paid, and it can be fun doing it. Sometimes there are a lot of jobs available, and sometimes there aren’t many. I’ve enjoyed using this app.

HOWEVER, do be aware that if there are any problems with the jobs you submit, you will not get credited. AND, do be aware that if there are problems with the job your are completing because of problems with the app, network, or questionnaire design, you will not be credited. Even if you complete the work, document the problem, and bring it up to their attention through their feedback channel, and show them the problem; it is entirely their prerogative to not credit you the work. They hold all the power, and the cards, as per their user agreement with you. That’s just the way it goes. I’ve ran into 7 problems amidst the many I’ve completed. One was my fault. The rest were problems with missing or incorrect data entry fields within the questionnaire on the app. When I brought this to their attention, I was told repeatedly that it was my fault. When I told them that I would give feedback indicating this issue, I was credited for one job as requested at that time; but then told to end the relationship and then I found that I no longer could access jobs on the app. Oh well. Too bad for me I guess.

Didn’t run into many problems when this app and surveys when it first rolled out, but it’s the more recent jobs that have had problems. Is it because they are growing and getting busier? Perhaps.

To their credit, Field Agent Canada; it’s Canadian GM, Jeff Doucette; and his company ‘Sales is Not Simple,’ are quite responsive to feedback. I always hear back from them within the hour or so. But my most recent experience is that they are quite sensitive to criticism. But like I said, if you use the app, they hold the power and the all the cards.

I don’t think they’ll be letting me back into finding jobs anymore. But it’s a great innovative model of using crowdsourced information.

Daniel Louie about Field Agent, v2.05